Destination BC: Adapting customer service in a pandemic

Destination BC has partnered with go2HR – BC’s tourism human resource association – to deliver this webinar.

Your company is ready to open its doors as you embark on a new journey with your employees and customers. But adapting to a different way of doing business while delivering a positive experience for your customers can be challenging and unknown territory for everyone involved.
In this webinar, we will look at tips and best practices on effective guest communication, how to handle non-compliant customers and challenging situations.

Key topics to be covered include:

• Review your customer journey map - which touch points and interactions have to be adapted?
• Effectively communicate new operating procedures and policies to your customers.
• Managing customer expectations.
• Real life scenarios and solutions on navigating challenging customer situations.